Traveler help, in one place.

Earn 10 points per eligible US dollar after a verified paid experience is completed and confirmed. Silver starts at 25,000 points with a 2.5% tier discount, Gold at 50,000 with 5%, and Platinum at 75,000 with 10%. Refunded amounts reverse points, and disputed experiences remain on hold. Test payments do not earn points.

The best eligible offer applies automatically without stacking. Hoozefa funds the discount from available commission, so commission-free bookings may have no reward discount. Your quote shows the saving before payment. Points are not cash and do not expire under the current program.

Participating hosts can offer open-date experience gifts. Choose an experience, guest quantity, recipient email, occasion, personal message and design. The recipient signs in with that email and selects an available departure after payment. A design preview is not a paid voucher. Checkout is unavailable until the gift program is approved.

The original experience window is one year from purchase. Paid value does not expire, has no inactivity fee and remains protected after the window; contact Hoozefa for redemption help or an applicable refund. Mandatory local rights apply. Sold vouchers remain obligations even if a host later opts out.

Gift spending earns points for the buyer once the experience is completed, not again for the recipient. Print and share the voucher from your gift wallet. We do not automatically email the recipient.

Host meeting-point pins, addresses and pickup directions are hidden before payment. After payment is confirmed, open My trips → My bookings → Ticket & receipt → View meeting point. General cities and free public-place map pins remain visible.

Book and pay through Hoozefa so our team has your booking and payment records if the host does not deliver as promised. Report an issue from your booking; we review it under the booking terms and applicable law. This is support and dispute review, not a guaranteed refund.

Hosts must include applicable VAT, GST, taxes and mandatory charges in their experience and extra prices. No additional tax is added to the current experience checkout total. Optional extras change the total only when you select them.

Ask the host through your booking messages for any required VAT/GST invoice. A Hoozefa payment receipt does not replace that invoice.

Explore local activities, parks, markets, viewpoints and other discoveries. Use the planner to build a day around your destination, group, budget and interests, or ask Hoozefa AI for ideas.

You can browse without an account. Sign in to save plans and favorites, message people or manage your own trips.

Travelers discover and take part in experiences. Hosts provide those experiences and manage their listings, availability and guests. Partners recommend experiences through tracked links and may earn referral commission.

You can use one account for more than one role. Becoming a host or partner requires its own application; browsing as a traveler does not enroll you in either program.

Open the account menu, choose Sign in, and enter your email address. Enter the eight-digit code sent to your inbox to create an account or sign in. No password or external account is required. Your traveler dashboard holds saved trips, carts and bookings, favorites, reviews, updates and profile preferences.

Host and partner workspaces are separate areas for accounts that have applied for those roles.

In the planner, enter the destination, adults, children and children’s ages, then choose a budget, pace and interests. You can select more than one activity category.

Check each listing’s minimum age, group limit, difficulty and accessibility details. A family-friendly suggestion is a planning aid; ask the host about any specific needs before committing.

Open Explore → Filters and expand Food, Faith or Travel style. Combine preferences such as halal food, no alcohol, vegetarian meals, places of worship, private groups or an easier activity level.

You can also describe these needs to Hoozefa AI. Host-provided labels and AI suggestions are not dietary certification. Confirm essential ingredients, accessibility and activity requirements with the provider.

Read the fee note on each free-place page. General access may be free while parking, transport, special exhibitions, rides, equipment or other extras cost money.

The page includes a source and the date its information was checked. Opening hours, entry rules and local conditions can change, so verify with the venue before visiting. A directory entry does not reserve admission.

Hoozefa scores are planning, information-completeness or editorial scores as labeled. They are separate from guest star ratings and should not be read as a count of bookings or independent popularity votes.

A Hoozefa verified mark means the displayed record has been reviewed by Hoozefa. It is not a guarantee of safety, accessibility or suitability for every guest. Guest reviews only appear after qualifying paid experiences.

Ask Hoozefa for suggestions, or use Happening now to explore a city’s nearby discoveries and weather. Use your location only if you want to share it, or select a city yourself.

Weather forecasts and AI recommendations are guidance. They do not confirm that an operator is running an activity or that conditions are safe for flying, boating or another weather-dependent experience.

Use the map or the listing’s Meeting, pickup & drop-off section. Some hosts publish an exact meeting point; others keep precise instructions private until there is an eligible booking.

A public city pin can be approximate. Follow the host’s confirmed meeting instructions and the activity’s local timezone. Selecting “Use my location” is optional.

Paid checkout is not open yet. Hoozefa’s separate payment setup must be activated before it can accept booking payments.

You can inspect approved listings and add an available departure to your cart. A cart is not a confirmed booking, does not reserve a place and does not charge you. Do not travel on the assumption that a cart is a ticket.

Choose a departure from the listing’s available times and enter the number of travelers. Each departure has its own capacity, and the listing also specifies its group limit and minimum age.

All departure times are local to the activity’s displayed timezone. Availability is checked again when you add the experience to your cart. Paid booking and reservation processing will be enabled separately.

Read What’s included, What’s not included and any optional add-ons. Pickup, meals, drinks, equipment and other extras vary by experience.

The price is shown in the listing’s currency. Selected add-ons and the number of travelers affect the total. Check the price breakdown before proceeding; a quoted total is not proof of payment.

Type or paste the complete code in the experience’s promo-code field, including HOST- for host offers. Scanning an offer QR or following an offer link fills it in. Sign in and choose a time to check the discount automatically; use Clear code to remove it. The price breakdown shows whether a discount applies and whether it is capped. Codes may expire or belong to a specific account.

Host-funded discounts reduce the selling price first; Hoozefa commission is calculated on that reduced price. Hoozefa-funded discounts come only from the available platform commission and do not reduce the host’s base earnings. Host offers still work on zero-commission subscriptions; platform-funded offers have no budget where commission is waived. One best eligible offer applies, without stacking.

Review the cancellation policy shown on the listing before booking. Contact the host through Hoozefa to discuss a change; a message alone does not confirm a new date or a refund.

For an eligible paid booking with a problem, use Confirmation & disputes in your dashboard. Hoozefa can review the case. Refund processing is not active while payments are off, and an internal decision is not a bank refund.

Open My trips → Bookings. Eligible paid or completed bookings have a Ticket & receipt option with the booking reference and print control.

Unpaid carts do not produce a paid ticket. Account updates currently appear inside Hoozefa; automatic email delivery is awaiting its separate connection.

Use Contact host on the listing and sign in when asked. Keep your conversation in Hoozefa so the details can stay with your trip.

Messages that appear to share contact details or arrange off-platform deals may be blocked, including attempts to disguise an email address or phone number. Describe your question without contact or payment details.

Travel Together welcomes solo travelers, couples and families. One adult aged 18 or over manages each profile and connection. Choose a place, activity or planning session, date, travel group and preferred chat language. Age filters apply to the adult contact, not accompanying children. You choose whom to connect with.

A matching profile does not mean that a person has booked the same experience or that transport is arranged. Agree on plans through the platform, and use the report or block options if needed.

Yes. Choose solo, couple or family when you share a plan. Families share adult and child counts only. Keep children’s names, photos, birth dates and contact details private. Children cannot create profiles or use matching and chat.

Choose the kinds of travel groups you want to meet, compare ideas or coordinate a licensed taxi or transfer. Both adult contacts accept before chat opens; each family stays responsible for its children.

Matching cards show the adult’s Travel Together average and review count. Open their profile to read recent feedback from previous accepted connections. No reviews yet means there is no rating history; it is not a negative score.

After an accepted connection’s travel date, both adults can leave one rating and optional feedback, confirming that they actually met. These are self-reported meetings, separate from paid-activity reviews and not proof of identity or safety. You can report feedback about you from My ratings. Hidden reviews are excluded from the average.

Reviews work both ways after a completed, paid experience. Travelers can review the host and hosts can review the traveler once per qualifying booking. One photo can accompany a review.

Reviews should describe the experience, communication, punctuality and respect for agreed rules. You can reply to or report a review. Your traveler ratings appear in your own dashboard and to hosts with an eligible paid booking.

For an eligible paid booking, open Confirmation & disputes and report the problem with the dates and what happened. Confirm delivery only if the booked experience was actually provided.

An open dispute or missing delivery confirmation blocks payout eligibility. Hoozefa reviews evidence; reporting a problem is separate from writing a star review. In an emergency, contact local emergency services first.

Use Invite & earn to share your account’s invitation link. A signup alone does not earn a reward: the invitation must lead to a qualifying completed and cleared paid booking under the program’s current rules.

Rewards, eligibility and expiry appear in Invite & earn. Self-invites do not qualify. An invitation reward is different from partner referral commission.

Open Hoozefa on your phone and use Get the app. Supported Android browsers can offer installation; on iPhone, follow the Safari Add to Home Screen instructions. Planning and account updates need an internet connection.

The main navigation and planner use your browser’s preferred supported language. Change it with the language selector. Some detailed content, including these FAQs, is currently in English.